Proxy Not Connecting
If your proxy is not connecting before contacting us please do the following:
1. Make sure the username and password are not capitalized, as they are case sensitive.
2. Make sure there are no spaces that you accidentally copied and pasted in.
Trbot not storing proxy information
If tribot is not storing your proxy information correctly, try the following:
Make sure to hit the "enter" key on your keyboard after you fill out a data entry field. This will make sure tribot stores that data. You must do this for each entry field IP, Port, Username, and Password.
My Proxy Expired
If your proxy has expired you can easily renew it by visiting our renewal form located here
Are these proxies shared?
No, our Socks5 proxies are not shared. They are private. Any proxy you purchase will only be accessible by you.
I'd like to change the Proxy Username/Password
Simply submit a ticket letting us know which proxies you'd like changed and the username and password you'd like them changed to.
Can I whitelist my IP address to connect to the proxy?
Simply submit a ticket with the IP you'd like whitelisted and the proxy you'd like it whitelisted on. Please note this just allows you to access the proxy using only IP:PORT. Using the Username and Password will work without the need of IP authentiction.
Will these proxies work with PokemonGO bots?
Not at first no, PokemonGo bots use HTTP proxies. You can instantly purchase the Socks5 proxies then submit a ticket to have the protocol switched to HTTP. Once we do this they will then work with your PokemonGo bots!
Will these work with sneaker bots?
You may try our proxies with sneaker bots, but we do not guarantee they will work. Sneaker sites have a lot of anti-proxy security built into them. If you are purchasing for this reason, please note we will not offer a refund if they do not work with your sneaker bot.